My package (with medical equipment) was shipped Dec 12, 2008. It will definitely NOT arrive before Jan 6 2009(!)

Here are the details of my shipment:

6 days cross country
- 16 (will be greater than 19) days in Kent, WA

- Medical supplies critical to patient with acute decompensated heart failure

- No response to call (they did take my #)

- For 4 days, package listed as “On Truck for Delivery”

- Every day, at end of day, updated to “No Delivery Attempt”

- Failure to provide *ANY* even approximately accurate information on when package will arrive has made it impossible to know when/if an alternative source of the supplies needs to be sought

- Phone call to FedEx Customer Support, they took my phone number but never called back

- Phone call to Kent is greeted with (after about 10 rings) “Your Party is NOT ANSWERING” – (it is Saturday…but UPS is clearly working…)

- Roads have been clear to my neighborhood for 6 days now, UPS and USPS have been delivering all week (and UPS was just here on Saturday)

How can one get accurate information about their package???????

(Kent FedEx facility is managed by Mike Arvai, (Fax area code 425) 251 9142.

( FedEx Federal Express Seattle Washington Kent Complaint Delivery delay snow 2008 2009)

I was waiting all day for two FedEx packages today, October 24, 2008. Here are the tracking numbers:

017136210916197
613596012269972

My address is on a very large and well-known street in Chicago (Irving Park Road) and the building has very clear numbers above the door. I left a note downstairs to ring the top buzzer outside (which also has my name) or to call me (and left my number) and that I would come downstairs immediately.

I received the first package before noon. The driver called me before coming to the building (from a nearby address) and I met him downstairs. This worked out great.

The second package never came so I went to the FedEx web site to track it at 5:30pm where it said the following, “5:01pm customer not at home or business closed.” I WAS AT HOME AND THIS FEDEX DRIVER IS TELLING LIES! HE NEVER EVEN CAME HERE TODAY. There was no note. They are supposed to leave a sticker or a door hanger, but there was nothing.

I called customer service and they very nonchalantly explained to me that I would just have to wait till tomorrow. So now I have to alter my plans and spend another whole day waiting for this package!

This is a horrible, horrible service. There is not even a complaint field at FedEx.com, anywhere on the site, for customer benefit and quality improvement. It is quite clear that FedEx does not care at all about its customers.