Comments on: A Truly Rotten FedEx Experience http://blog.humuhumu.com/2006/02/23/a-truly-rotten-fedex-experience Reports from your intrepid tiki explorer, Humuhumu Thu, 20 Nov 2008 21:25:18 +0000 http://wordpress.org/?v=2.6 By: Dan Pavlica http://blog.humuhumu.com/2006/02/23/a-truly-rotten-fedex-experience#comment-62580 Dan Pavlica Sat, 25 Oct 2008 17:25:47 +0000 http://blog.humuhumu.com/2006/02/23/a-truly-rotten-fedex-experience#comment-62580 MY WORST EVER PARCEL EXPERIENCE COURTESY OF FEDEX: I was waiting all day for two FedEx packages today, October 24, 2008. Here are the tracking numbers: 017136210916197 613596012269972 My address is on a very large and well-known street in Chicago (Irving Park Road) and the building has very clear numbers above the door. I left a note downstairs to ring the top buzzer outside (which also has my name) or to call me (and left my number) and that I would come downstairs immediately. I received the first package before noon. The driver called me before coming to the building (from a nearby address) and I met him downstairs. This worked out great. The second package never came so I went to the FedEx web site to track it at 5:30pm where it said the following, "5:01pm customer not at home or business closed." I WAS AT HOME AND THIS FEDEX DRIVER IS TELLING LIES! HE NEVER EVEN CAME HERE TODAY. There was no note. They are supposed to leave a sticker or a door hanger, but there was nothing. I called customer service and they very nonchalantly explained to me that I would just have to wait till tomorrow. So now I have to alter my plans and spend another whole day waiting for this package! This is a horrible, horrible service. There is not even a complaint field at FedEx.com, anywhere on the site, for customer benefit and quality improvement. It is quite clear that FedEx does not care at all about its customers. MY WORST EVER PARCEL EXPERIENCE COURTESY OF FEDEX:

I was waiting all day for two FedEx packages today, October 24, 2008. Here are the tracking numbers:

017136210916197
613596012269972

My address is on a very large and well-known street in Chicago (Irving Park Road) and the building has very clear numbers above the door. I left a note downstairs to ring the top buzzer outside (which also has my name) or to call me (and left my number) and that I would come downstairs immediately.

I received the first package before noon. The driver called me before coming to the building (from a nearby address) and I met him downstairs. This worked out great.

The second package never came so I went to the FedEx web site to track it at 5:30pm where it said the following, “5:01pm customer not at home or business closed.” I WAS AT HOME AND THIS FEDEX DRIVER IS TELLING LIES! HE NEVER EVEN CAME HERE TODAY. There was no note. They are supposed to leave a sticker or a door hanger, but there was nothing.

I called customer service and they very nonchalantly explained to me that I would just have to wait till tomorrow. So now I have to alter my plans and spend another whole day waiting for this package!

This is a horrible, horrible service. There is not even a complaint field at FedEx.com, anywhere on the site, for customer benefit and quality improvement. It is quite clear that FedEx does not care at all about its customers.

]]> By: Anna Barringer http://blog.humuhumu.com/2006/02/23/a-truly-rotten-fedex-experience#comment-47098 Anna Barringer Fri, 19 Jan 2007 01:27:05 +0000 http://blog.humuhumu.com/2006/02/23/a-truly-rotten-fedex-experience#comment-47098 I am glad Ben was able to save the tiki. I found this posting because FedEx "destroyed" a package that was sent out and I wanted to do a google search to see if this has happened to other people as well. Thus far FedEx has given us the complete run around and it has been over 6 weeks of calling them on almost a daily basis. I am glad Ben was able to save the tiki. I found this posting because FedEx “destroyed” a package that was sent out and I wanted to do a google search to see if this has happened to other people as well. Thus far FedEx has given us the complete run around and it has been over 6 weeks of calling them on almost a daily basis.

]]> By: Scott McGerik http://blog.humuhumu.com/2006/02/23/a-truly-rotten-fedex-experience#comment-409 Scott McGerik Thu, 23 Feb 2006 21:56:23 +0000 http://blog.humuhumu.com/2006/02/23/a-truly-rotten-fedex-experience#comment-409 Ben's persistence is commendable. Those with less perseverance, such as myself, would have given up a lot earlier. Luckily, a Tiki was saved because of his efforts. Ben’s persistence is commendable. Those with less perseverance, such as myself, would have given up a lot earlier. Luckily, a Tiki was saved because of his efforts.

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